Refund, Cancellation & Subscription Policy

1. Overview
This Refund, Cancellation & Subscription Policy explains the rules that apply when you purchase services, subscriptions, or other products through Trakroom.com (“Trakroom,” “we,” “us,” or “our”).

By purchasing or subscribing to a Trakroom service, you acknowledge that you have read and agreed to this Policy, together with our Terms of Service and other applicable policies.

If you have questions about a purchase, contact us at Info@trakroom.com

2. Refund Policy
Because Trakroom provides digital services and platform-based services that may become available immediately after purchase, refunds are generally not automatically available once a service has been activated, accessed, or used.

However, we may issue a refund where:
* You were charged due to a technical or billing error caused by Trakroom.
* You were charged more than once for the same transaction because of a duplicate payment.
* A service was not provided because of a verified technical failure on Trakroom's side.
* A refund is required by applicable law.
* Trakroom, at its sole discretion, determines that a refund is appropriate based on the circumstances.

2.1 Non-Refundable Purchases
Unless otherwise required by law, the following may be non-refundable once delivered, activated, accessed, or used:
* Digital products or downloads.
* Subscription periods that have already begun.
* Services that have already been provided.
* Platform features or credits that have already been used.
* Customized or individually prepared services.
* Purchases made under promotional or discounted offers, where the promotion expressly states that sales are final.

3. Refund Requests
If you believe you are entitled to a refund, contact Trakroom as soon as possible after identifying the issue.

Your request should include:
* Your full name.
* Email address associated with your Trakroom account.
* Order or transaction reference, if available.
* Date of purchase.
* Description of the issue.
* Reason for requesting a refund.

We may request additional information reasonably necessary to verify the transaction and investigate the request.
Submitting a refund request does not guarantee that a refund will be approved.

4. Refund Processing
If a refund is approved, Trakroom will generally process the refund to the original payment method used for the transaction, where technically possible.
The time required for the funds to appear in your account may depend on your bank, card issuer, payment processor, or other financial institution.
Trakroom is not responsible for delays caused by third-party financial institutions after a refund has been successfully processed by us.
Refund requests must be submitted within 14 days of the transaction date.
Approved refunds are processed to the original payment method within 7 business days of approval. Your bank or payment provider may require additional time for the refund to appear.

5. Subscription Policy
Some Trakroom services may be offered on a recurring subscription basis.
Before completing a subscription purchase, the applicable subscription price, billing frequency, and material subscription terms will be presented to you.
By subscribing, you authorize Trakroom and/or its payment processor to charge the applicable subscription fee according to the selected billing cycle.

6. Automatic Renewal
Unless otherwise stated at checkout, subscriptions may automatically renew at the end of each billing period.
Your subscription will continue to renew until you cancel it.
You are responsible for cancelling your subscription before the next renewal date if you do not wish to be charged for another billing period.

7. Cancelling a Subscription
You may cancel your subscription through the cancellation method made available through your Trakroom account or by contacting Trakroom support.
Cancellation generally prevents future renewal charges but does not automatically create a refund for a billing period that has already started.
Unless otherwise stated, you may continue to access applicable subscription features until the end of the period for which you have already paid, subject to the terms of the relevant service.

8. Failed Payments
If a subscription payment fails, Trakroom or its payment processor may attempt to process the payment again.
Trakroom may restrict, suspend, or terminate access to subscription features if payment remains unsuccessful.
You are responsible for maintaining accurate and valid payment information associated with your account.

9. Price Changes
Trakroom may change subscription prices or introduce new pricing plans from time to time.
Where required by applicable law, we will provide appropriate notice before a price change takes effect.
A price change will generally apply to future billing periods rather than transactions that have already been completed.

10. Promotional Offers
Trakroom may occasionally offer discounts, trials, promotional pricing, credits, or other special offers.
Promotional offers may have additional terms, eligibility requirements, expiration dates, or restrictions.
Where a promotion has terms that differ from this Policy, the specific promotional terms will apply to that promotion.
Promotions may not be combined unless expressly stated otherwise.

11. Free Trials
If Trakroom offers a free trial, the applicable trial terms will be disclosed when you sign up.
Unless otherwise stated, a free trial may automatically convert into a paid subscription at the end of the trial period if you do not cancel before the trial expires.
You are responsible for cancelling before the end of the trial if you do not wish to continue with the paid subscription.

12. Unauthorized Transactions
If you believe that a transaction was made without your authorization, contact us immediately.
We may investigate transactions that are reported as unauthorized or fraudulent.
Where appropriate, we may request additional information to verify account ownership and transaction details.
You should also contact your bank or payment provider where appropriate.

13. Chargebacks
We encourage customers to contact Trakroom before initiating a payment dispute or chargeback so that we can attempt to resolve the issue.

If a chargeback is initiated, Trakroom may provide relevant transaction, account, and service information to the applicable payment processor, financial institution, or payment network in connection with the dispute.

Fraudulent or abusive chargebacks may result in suspension or termination of the associated account, subject to applicable law.

14. Service Cancellation by Trakroom
Trakroom reserves the right to suspend or terminate a subscription or account where reasonably necessary, including in circumstances involving:

• Violation of our Terms of Service.
• Fraudulent or abusive activity.
• Unauthorized use of the platform.
• Non-payment.
• Attempts to circumvent platform restrictions.
• Conduct that creates a security or legal risk to Trakroom or other users.

Where appropriate and legally required, Trakroom may provide notice before termination.

Termination for a violation of our policies does not automatically create a right to a refund.

15. Service Availability
Trakroom aims to provide reliable access to its services but does not guarantee uninterrupted or error-free availability.

Temporary interruptions may occur because of maintenance, technical problems, third-party service providers, payment processors, hosting providers, internet connectivity, security incidents, or circumstances outside Trakroom's reasonable control.

A temporary service interruption does not automatically create a right to a refund.

16. Consumer Rights
Nothing in this Policy is intended to exclude, restrict, or override any consumer rights, refund rights, cancellation rights, or other protections that cannot legally be excluded or limited under applicable law.

Where applicable law provides you with rights that are more favorable than the terms of this Policy, those legal rights will apply.

17. Policy Changes
Trakroom may update this Refund, Cancellation & Subscription Policy from time to time.
When we make changes, we may update the Effective Date shown at the top of this Policy and, where appropriate, provide additional notice.
Your continued use of Trakroom after an updated Policy becomes effective constitutes acceptance of the updated Policy, to the extent permitted by law.

18. Contact Us
For refund, cancellation, subscription, or billing questions, please contact:

TRACKDOCK Limited trading as Trakroom
Email: Info@trakroom.com
Phone: +1 770-329-2641
Address: 4H, ARC FAROUQ MUSA STREET, Brains and Hammers City, Life Camp, Abuja, FCT, Nigeria
Attention: Managing Director

Please include your account email and transaction details when contacting us about a payment or refund.